1. Scope and Application
1.1. These General Terms & Conditions (“GTC”) govern the legal and contractual relationship between Nürburgring eRacing SA (hereinafter “NÜRBURGRING eSports”) and the purchaser of driving packages, vouchers, or other merchandise (hereinafter “Customer”).
1.2. These GTC apply to all event locations (“Stores”) operated by NÜRBURGRING eSports and to its online offer for the purchase of driving packages (“Packages”).
1.3. Prior to purchase, the Customer is informed about the validity of these GTC. By proceeding with the purchase, the Customer fully accepts them. These GTC apply exclusively to end customers and users of the services offered by NÜRBURGRING eSports.

2. Services of NÜRBURGRING eSports
2.1. NÜRBURGRING eSports sells variously timed driving packages on racing simulators (“Packages”) both in its Stores and online. Additionally, vouchers (“Vouchers”) transferable to third parties may be purchased in the Stores or online for different Packages.
2.2. Packages are booked for a specific time slot (“Time Slot”), chosen or indicated by the Customer during purchase. Based on the booking, the Customer may use the agreed services at the designated Time Slot in the Stores. Vouchers can be redeemed at any time during the Stores’ regular opening hours.

3. Conclusion of Contract
3.1. The contract for the purchase of Packages or driving sessions is concluded exclusively with NÜRBURGRING eSports as soon as NÜRBURGRING eSports accepts the Customer’s order (e.g., upon on-site payment, sending an electronic confirmation of the booked Package, or issuing a confirmation at the end of the purchase process).
3.2. NÜRBURGRING eSports reserves the right to refuse contract conclusion if there are outstanding claims against the Customer or if any irregularities related to the contract are discovered.
3.3. Minors cannot use the online offer. The purchase of Packages by minors is only possible on site upon presentation of valid proof of age, in accordance with applicable youth protection laws. In the absence of proof, NÜRBURGRING eSports may refuse service, refunding the corresponding purchase price.

4. Payment
4.1. Once the offer is accepted, the corresponding payment becomes immediately due. The statutory VAT in effect at the time is included in the stated price, which represents a retail price.
4.2. Payment can be made on site, via PayPal, or by credit card. NÜRBURGRING eSports reserves the right to add or remove payment methods at its discretion, informing the Customer prior to contract conclusion.

5. Transfer of Ownership and Voucher Redemption
5.1. Ownership of the ticket or Voucher is transferred to the Customer either in the Store or through an electronic confirmation of the Time Slot or Voucher.
5.2. Redemption of booked tickets or Vouchers is carried out pursuant to Section 2.2.

6. Customer Obligations, Proper Use of Simulators, and Media Consent
6.1. The Customer must validate the purchase by presenting a printout of the confirmation or an electronic proof on a mobile device.
6.2. Proper Use of Simulators:
a) The Customer must strictly follow all operational instructions and safety guidelines provided by NÜRBURGRING eSports staff.
b) The Customer acknowledges the inherent risks of using simulators and agrees to operate them only as directed. Any damage arising from improper, careless, or negligent use shall be borne solely by the Customer.
6.3. Consent to Photography/Videography:
a) By entering the premises and using our services, the Customer expressly consents to being photographed or recorded (audio/video) during the session.
b) NÜRBURGRING eSports may use such images and recordings for promotional and marketing purposes (website, social channels, etc.) without providing additional compensation.
c) If the Customer does not wish to be photographed/recorded, they must inform staff before the session begins. Reasonable measures will be taken, but total exclusion from recordings cannot be guaranteed.

7. Cancellation/Revocation and Goodwill Refund
7.1. The right of withdrawal or revocation does not apply to Packages, as they are leisure activities booked for a specific period (§ 312g Abs.2 Nr. 9 BGB). Nonetheless, NÜRBURGRING eSports may, at its sole discretion, allow the Customer to use the service after the booked period as a gesture of goodwill, with no resulting legal claim.
7.2. For Vouchers that are not time-bound, the Customer has a fourteen-day right of revocation from the day the Customer or a designated third party (not the carrier) takes possession of the goods. To exercise this right, the Customer must notify NÜRBURGRING eSports (e.g., by letter or e-mail). NÜRBURGRING eSports will then refund all payments (including delivery costs, except for additional costs arising from a non-standard delivery option) within fourteen days, using the original payment method. Reimbursement may be withheld until the goods are returned or proof of return is provided.

8. Validity Period of Vouchers
Vouchers purchased online remain valid for three full years, beginning on January 1 of the calendar year following the purchase year.

9. Liability Exclusions
9.1. To the fullest extent permitted by law, NÜRBURGRING eSports excludes any liability. This exclusion does not apply where liability is mandatory by law (e.g., under the Product Liability Act), in cases of intent or gross negligence, personal injury, or breaches of essential contractual obligations.
9.2. NÜRBURGRING eSports is not liable for slight negligence unless it results in personal injury or arises under the Product Liability Act.
9.3. These liability limitations also apply to representatives and agents of NÜRBURGRING eSports.

10. Data Protection
Information on the collection, storage, processing, and deletion of personal data and related rights can be found in the Privacy Policy at:
https://www.nuerburgring-esports.com/en/privacy.

11. Final Provisions and Jurisdiction
11.1. All communications regarding the contract must be made in writing (letter, e-mail, fax). NÜRBURGRING eSports’ contact details are provided in the website’s imprint or cancellation policy.
11.2. If the Customer is an entrepreneur, these GTC and the contract with NÜRBURGRING eSports are governed by the substantive law of the Swiss Confederation, excluding the UN Convention on Contracts for the International Sale of Goods. If the Customer is a consumer, the applicable law is that of the country in which the Customer has his/her habitual residence.
11.3. For Customers who are entrepreneurs or merchants, the courts of the city in which the Lounge is located shall have exclusive jurisdiction over any dispute arising from or related to the contract.
11.4. The European Commission provides an Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. NÜRBURGRING eSports is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

1. Scope and Amendments
1.1. These Membership Terms & Conditions (“GTC Membership”) apply exclusively to the use of racing simulators (“Simulators”) by members (“Members”) under a paid membership. They complement, but do not replace, Part A unless otherwise expressly stated.
1.2. NÜRBURGRING eSports reserves the right to amend these GTC Membership for future contracts upon valid reason (e.g., legislative changes, court rulings, technical requirements). In such cases, the Member will be notified of the amendment and granted a six-week period to accept or object. Failure to object in writing or to terminate within that timeframe results in the amendment becoming effective. Changes to essential contractual obligations are excluded.

2. Conclusion of Membership and Membership Card
2.1. Membership applications can be submitted on site or online (e.g., at www.nuerburgring-esports.com).
2.2. Acceptance is confirmed in writing or through an online payment confirmation by NÜRBURGRING eSports.
2.3. Upon acceptance, the Member receives a membership card (QR code included) indicating the chosen package:

3. Eligibility
3.1. Individuals under 18 years of age, or those lacking full legal capacity, must submit written consent from a legal representative to apply for membership.

4. Use of Simulators and Pre-Booking
4.1. Membership entitles the Member to free use of the Simulators up to the monthly quota associated with the chosen membership package.
4.2. The Member must show the membership card to staff for identification.
4.3. Usage is subject to the regular operating hours. In case of high demand, waiting times may occur; no preference over non-members is guaranteed.
4.4. The Member may also pre-book sessions via the NÜRBURGRING eSports booking system for specific Time Slots.

5. Additional Services
5.1. Some membership packages may include extra benefits (discounts, special offers) listed in the membership application.
5.2. Such benefits can be redeemed by showing the membership card at relevant service points.

6. Communication and Membership Data
6.1. The Member must provide a valid email address for official communications (e.g., reminders, closure announcements).
6.2. The Member agrees that legally significant notices can be sent electronically or in writing to the provided address.
6.3. The Member must update any changes in personal data (address, email, payment info) without delay.

7. Start, Duration, and Termination of Membership
7.1. The basic membership term is 12 months, starting on the first day of the month following the application. Afterward, membership renews automatically on a monthly basis for the Monthly Pass – Platinum, or on an annual basis for the Season Pass – Platinum.
7.2. The Member may cancel auto-renewal anytime via their profile or by a written notice (email or letter), with a one-month notice to the end of the current billing cycle.
7.3. In the event of a change in residence or for medical reasons (with proof), the Member may also terminate with one month’s notice.
7.4. Both parties can terminate for good cause, such as non-payment exceeding two monthly fees.

8. Payment of Membership Fee and Consequences of Non-Payment
8.1. Membership fees are debited in advance on a monthly basis (Monthly Pass) or annually (Season Pass), typically by credit card on or before the 5th working day of the billing period.
8.2. If a direct debit fails or is reversed, NÜRBURGRING eSports may suspend access to Simulators and terminate the membership if arrears exceed two months, unless the Member is not responsible for the non-payment.
8.3. In the event of an official closure order by authorities, the Member is exempt from paying the fee for that closure period.

9. Liability and Limitations
(See Sections 9.1–9.3 in Part A. These apply accordingly.)

10. Data Protection
(See Section 10 in Part A. Membership data is processed according to the Privacy Policy available at https://www.nuerburgring-esports.com/fr/privacy.)

11. Final Provisions and Dispute Resolution
(See Section 11 in Part A, which applies mutatis mutandis.)

12. Division of Responsibility Among Corporate Entities
NÜRBURGRING eSports’ overall responsibilities are divided according to the respective event locations and are assumed by the following corporate entities:

For claims, disputes, or matters concerning services at a specific location, the responsible entity is that which operates the respective location. The relevant entity will be indicated on site and/or in related communications.